Free Shipping begins Thursday, November 27th at 9pm through Monday, December 1st

The RENA for MARVIN K. handbags limited promotion on Aquatalia.com runs from Friday, November 29th, 2013 at 12:01am (EST) through Monday, December 2nd, 2013 at 11:59pm (EST). During the promotion period, retail price of all handbag reduced by $100.00. Purchase a pair of MARVIN K. footwear at regular price to receive an additional $100.00 discount on handbags, for a total discount of $200.00 from regular price. Each purchase of one (1) pair of MARVIN K. footwear at regular price is eligible for a $200.00 discount on one (1) handbag only; both items must be on the same order. Each additional $100.00 discount must be accompanied by an additional purchase of one (1) pair of MARVIN K. footwear at regular price. The additional $100.00 will be void in case of cancellations and/or returns on MARVIN K. footwear purchased through the promotion, adjustments will be made for returned merchandise. The RENA for MARVIN K. handbags promotion cannot be combined with AQUATALIA by MARVIN K. product.

Customer Service

Ordering on Aquatalia.com

We invite you to view our collection, categorized in easy-to-browse sections to find just what you are looking for. We also offer a trend category called Rena’s Picks which highlights top styles handpicked by Aquatalia’s Fashion Director, Rena Krasnow.

To purchase, simply choose your preferred color, size and click ‘Add to Shopping Bag’ for the styles you like. When you are ready, proceed to Checkout to complete your order. Once your order is complete, you can log in to ‘My Account’ to check the status.

If you require assistance for placing your order, please contact our Customer Service Team via our Contact Us form or by calling 1-866-250-7655 (Monday – Friday: 9:30am to 6:00pm EST, Saturday 10:00am to 5:00pm EST)

Payment & Pricing

We accept the following forms of payment via PayPal:

VISA, MASTERCARD, AMEX, PAYPAL

Our product is priced in both USD and CAD. You can choose which currency you would like to be displayed by clicking the ‘Currency’ dropdown menu at the top right corner of the website.

If you require assistance with your order payment, please contact our Customer Service Team via our Contact Us form or by calling 1-866-250-7655 (Monday – Friday: 9:30am to 6:00pm EST, Saturday 10:00am to 5:00pm EST)

Viewing Orders & Updating Account Information

By creating an account with Aquatalia’s online store, you can log in at any time to do the following:

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Store alternate addresses (for shipping to multiple family members and friends)
  • Create wishlists

Shipping & Delivery

  • All orders are shipped with UPS.
  • We offer the following shipping options:
    US
    Regular ground shipping is $5 USD flat fee (continental US only), up to 5 business days for delivery.
    Expedited shipping is $15 USD flat fee, 2-3 day shipping

    Canada
    Regular ground shipping is $35 CAD per pair, 5-10 business days for delivery.
  • We currently ship only within North America and do not accept international orders or credit cards.
  • You will receive email notification with your tracking information once your item has been shipped. All shipments are sent out during regular business hours, Monday to Friday.
  • Unfortunately, we do not ship to P.O. Boxes; a physical address is required for all shipments.
  • If an item that you have ordered is not in stock, you will be notified as soon as possible via email.
  • All orders require an adult signature upon delivery, unless otherwise requested in the comment box during checkout.
  • If you require assistance regarding shipping options, please contact our Customer Service Team via our Contact Us form or by calling 1-866-250-7655 (Monday – Friday: 9:30am to 6:00pm EST, Saturday 10:00am to 5:00pm EST)

Returns & Exchanges

Unworn merchandise in its original condition may be returned or exchanged within 30 days of the date of purchase. Aquatalia.com accepts returns and exchanges of merchandise purchased only on Aquatalia.com.

US Orders: Enclosed with each Aquatalia purchase is a return label for easy and convenient returns and exchanges. Please send your product in the original box. Customers will be responsible for the cost of returning merchandise for returns. If the return shipping label enclosed in the original packaging is used, $6 US will be deducted from the refund. Shipping costs associated with returning merchandise for an exchange will be covered by Aquatalia.com.

Canadian orders: Please send your product in the original box. Customers will be responsible for the cost of returning merchandise for returns and exchanges.

Please contact our Customer Service Team for more details via our Contact Us form or by calling 1-866-250-7655 (Monday – Friday: 9:30am to 6:00pm EST, Saturday 10:00am to 5:00pm EST).

My Wish list

Aquatalia provides a feature called ‘My Wishlist’. Once you create an account, you can add styles from the collection to your wishlist and then share your list via email. Your birthday or holidays are perfect opportunities to share these styles with friends and family.

Aquatalia Newsletter

Enter your email address and zip/postal code to subscribe to the Aquatalia Newsletter. Get exclusive updates, press clips, fashion favorites, special events, offers and more! Click here to subscribe.

To unsubscribe to the Aquatalia Newsletter, please click here.

Privacy

Aquatalia by Marvin K. fully respects your privacy. We use the latest technology to ensure the security of your credit card details and each transaction. We request certain information for the purpose of processing your order, providing customer service, providing retailer locations if requested, etc.

If you subscribe to receive additional news from Aquatalia, only then will we use your email to notify you of special offers, promotions, events and other exciting news. Your information will remain confidential and will never be released, sold or rented to a third party. You may unsubscribe from our email announcements at any time as specified on the bottom of these emails.

If you have any questions regarding our Privacy Policy, please feel free to communicate with us through the Contact Us form, and choose the subject line “General Inquiries”.

Copyright

© Aquatalia by Marvin K. 2013. All rights reserved.

Information, images, photographs, designs, products and patterns found on this website are the exclusive property of Aquatalia by Marvin K. These materials are protected by intellectual property rights, unless otherwise noted. Reproduction (except for private, personal and non-commercial use), distribution, publishing, transmission, modification, in whole or in part, sale and any other usage of the above-mentioned material is forbidden. No right, title or other claims of ownership or license may be deemed assigned to you as a result of downloading and/or copying these materials.

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SIZE CHART

US EU
5 35.5
5.5 36
6 36.5
6.5 37
7 37.5
7.5 38
8 38.5
8.5 39
9 39.5
9.5 40
10 41
11 42
12 43

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